Frequently Asked Questions

Everything you need to know about shopping with Empire Trading

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days within the continental US, while international shipping may take 10-14 business days depending on your location.

How do I process a return or exchange?

We offer a 30-day return policy for all unworn items with original tags attached. To start a return, visit our online portal, enter your order number, and print your prepaid shipping label.

How can I ensure I am ordering the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.

What payment methods do you accept?

Empire Trading accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with manufacturers who meet fair labor standards.

Can I track my order in real-time?

Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey directly from our warehouse to your doorstep.